At Tathastu Notebook, we take pride in delivering high-quality notebooks and stationery products. If you are not satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully before making a claim.
1. Eligibility for Return/Replacement
You can request a return or replacement only if:
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You received a damaged product
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You received the wrong item
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The product has a major manufacturing defect
Note:
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Minor colour differences, slight print variations, or small packaging dents that do not affect product usability are not considered defects.
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Customised or personalised products are non-returnable, unless they arrive damaged or incorrect.
2. Time Window for Return Request
You must raise a return or replacement request within:
⏱ 24 hours of delivery
Requests raised after this period cannot be accepted.
3. Required Proof
To process your claim, the following proof is mandatory:
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A clear unboxing video showing the full package opening
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Photos of the damaged or incorrect item
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Order ID and customer details
Claims without proper video proof may be rejected as per our verification guidelines.
4. Return Process
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Contact us through email with the required proof.
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Our support team will verify your claim.
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If approved, we will arrange a reverse pickup or ask you to ship the item back (depending on location).
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The product must be unused and returned in original packaging.
5. Refund Policy
Refunds are issued only after:
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The returned item is received and inspected
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The claim is verified and approved
Once approved:
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Refund will be processed to the original payment method
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Refund timeline: 7–10 business days
Note:
Shipping charges (if any) are generally non-refundable unless the issue is from our side.
6. Replacement Policy
If you prefer a replacement instead of a refund:
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A new product will be shipped after verifying the returned item
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Replacement is subject to product availability
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If the product is out of stock, a refund will be issued
7. Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or personalized notebooks
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Used products
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Items without original packaging
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Items returned without proper proof
8. Order Cancellations
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Orders can be cancelled only before they are shipped.
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If the order has already been shipped, it cannot be cancelled.
Refund for cancelled (pre-shipped) orders will be processed within 7–10 business days.
9. Wrong Address / Failed Delivery
Refunds are not provided if:
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The address provided is incorrect
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Customer is unavailable during delivery
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Courier attempts fail repeatedly
If the product is returned to us due to these reasons, re-shipping charges may apply.