Welcome to EBIAL (accessible at ebial.com). These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing the website or placing an order, you agree to be bound by these terms and applicable law.
1. Acceptance
Use of this website and purchase of products from EBIAL are subject to these Terms & Conditions and all applicable laws. If you do not agree with these terms, please do not use this website or purchase our products.
2. Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent/legal guardian. Accounts and purchases made by individuals below this age must be authorized and supervised by a parent or guardian.
3. Product Information
We make every effort to ensure that product descriptions, images, pricing, and availability displayed on our website are accurate. However, minor variations in colour, packaging, or presentation may occur due to photography, screen settings, or manufacturing updates. Such variations do not constitute a defect.
4. Pricing & Taxes
All prices listed on the website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as indicated at checkout. Applicable taxes and shipping charges will be clearly displayed before you complete your purchase. We reserve the right to change prices at any time without prior notice, though this will not affect orders already confirmed.
5. Orders
Placing an order on our website constitutes an offer to purchase, which is subject to acceptance by EBIAL. We reserve the right to refuse or cancel any order due to:
- Product unavailability or stock issues
- Errors in pricing or product information
- Failure of payment confirmation
- Suspected fraud or security concerns
In such cases, any amount paid will be refunded as per our Return, Refund & Cancellation Policy.
6. Payments
We accept payments through the payment methods made available at checkout, including but not limited to credit/debit cards, UPI, net banking, and Cash on Delivery (where offered). All online payments are processed through third-party payment gateways and are subject to their respective terms and security protocols. EBIAL does not store your full card details.
7. Offers & Discounts
Promotional offers, discount codes, and bundle deals are subject to their specific terms, validity period, and eligibility criteria as communicated at the time of the offer. Offers cannot be combined unless explicitly stated. EBIAL reserves the right to modify, extend, or withdraw any offer at its discretion. If an order under a promotional offer is returned or cancelled, the discount/benefit availed will be adjusted or reversed as per our Return, Refund & Cancellation Policy.
8. Product Use
Customers must use our products strictly in accordance with the instructions, directions, and safety information provided on the product label/packaging. EBIAL is not responsible for any adverse effects resulting from misuse, incorrect application, or failure to follow stated instructions.
9. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product photography, and branding, is the property of EBIAL and is protected under applicable intellectual property laws. No part of this content may be copied, reproduced, distributed, or used in any form without our prior written permission.
10. User Content
If you submit reviews, photos, ratings, or feedback on our website, you grant EBIAL a non-exclusive, royalty-free right to use, display, and share such content for business and promotional purposes. We reserve the right to moderate, edit, or remove any content that is offensive, false, unlawful, or violates these terms. Please refer to our Privacy Policy for how your submitted information is handled.
11. Prohibited Use
You agree not to:
- Use the website for any fraudulent or unlawful purpose
- Attempt unauthorized access to our systems, accounts, or data
- Use bots, scraping tools, or automated means to extract website content without permission
- Engage in any activity that disrupts or harms the website, its users, or EBIAL’s business
Violation of this clause may result in suspension of access and appropriate legal action.
12. Third-Party Services
Our website may use third-party services for payments, logistics, analytics, and customer support. These third parties operate under their own terms and privacy policies, and EBIAL is not responsible for their independent practices, though we work only with reputable service providers.
13. Availability
We aim to keep our website accessible at all times; however, availability may occasionally be interrupted for maintenance, updates, technical issues, or events beyond our reasonable control. EBIAL is not liable for any inconvenience caused by such interruptions.
14. Limitation of Liability
[This section requires review and drafting by a qualified legal counsel to ensure compliance with applicable Indian law, and must not attempt to exclude or limit any non-waivable statutory consumer rights. Placeholder text below should not be published as final legal copy.]
To the maximum extent permitted by law, EBIAL shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products, except where such liability cannot be excluded under applicable consumer protection law.
15. Indemnity
[To be included only after legal review. Not included in this draft pending counsel’s approval of appropriate indemnity language for EBIAL’s business model.]
16. Governing Law & Jurisdiction
[VERIFIED LOCATION REQUIRED — to be finalized with legal counsel based on EBIAL’s registered business address. Do not publish an invented jurisdiction.]
These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at [City, State — to be confirmed].
17. Dispute Resolution
[VERIFIED PROCESS REQUIRED — to be finalized with legal counsel. Any dispute resolution mechanism (e.g., arbitration, mediation, or direct litigation) must preserve the customer’s statutory consumer remedies, including approach to Consumer Courts/E-Daakhil under the Consumer Protection Act.]
We encourage customers to first reach out to our support team to resolve any concerns amicably before pursuing formal dispute resolution.
18. Changes to These Terms
EBIAL reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after such changes constitutes your acceptance of the updated terms.
19. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
Email: support@ebial.com