Thank you for shopping with EBIAL. We aim to deliver high-quality products to your doorstep in a timely and secure manner. This Shipping Policy explains how we handle deliveries, timelines, shipping charges, and related processes.
1. Where We Deliver
We currently deliver across all major locations in India through trusted courier partners.
We do not ship outside India at this time. International shipping may be introduced in the future.
2. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-volume periods (festive seasons, sales), processing may take slightly longer.
Order processing time is separate from courier transit/delivery time.
3. Estimated Delivery
Estimated delivery timelines after dispatch:
- Metro Cities: 5–7 business days
- Tier-2 & Tier-3 Cities: 7–10 business days
- Remote or Rural Areas: 7–10 business days
These timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other unavoidable circumstances. We do not guarantee delivery dates once the shipment is with the courier partner.
4. Shipping Charges
- Shipping charges (if applicable) will be shown at checkout before you complete your purchase.
- We may offer free shipping during special promotions or on minimum order values.
5. Order Tracking
- Once your order is shipped, you will receive an SMS/email with a tracking number and link.
- You can track your order status anytime using the provided tracking details through our logistics partner.
6. Address Changes
Please ensure your delivery address, pin code, and phone number are correct at the time of placing the order.
Address changes can be requested by contacting our support team before the order is processed for dispatch. Once an order has been shipped, address changes may not be possible.
7. Delivery Attempts
Most courier companies make 1–3 delivery attempts. If all attempts fail, the package may be returned to our warehouse, and reshipping charges may apply.
8. Delayed Shipments
If your shipment is delayed beyond the estimated delivery window, please contact our support team with your order details. We will coordinate with our logistics partner to investigate and provide an updated status.
9. Lost / Undelivered Orders
We are not responsible for delays or non-delivery if:
- The address is incomplete or incorrect
- The customer is unavailable during delivery
- Delivery attempts fail due to an unreachable phone number
For orders that appear lost in transit, please contact our support team; we will investigate with the courier partner and resolve the matter through replacement or refund as applicable.
If a package returns to us due to the reasons above, reshipping charges may apply.
10. Damaged or Missing Packages
If you receive a damaged package or suspect tampering:
- Do not accept the package, if possible
- Otherwise, record an unboxing video and take clear photos
- Contact our support team within 24 hours of delivery with your order details and evidence
We will assist you with replacements or refunds based on our Return & Refund Policy.
11. Force Majeure
Delivery timelines may be affected by extraordinary events outside our reasonable control, including courier delays, weather conditions, strikes, natural disasters, or government restrictions. This does not affect your statutory consumer rights under applicable law.
12. Packaging Safety
We use secure and protective packaging to ensure your products reach you safely.
13. International Shipping
We currently do not ship outside India. International shipping may be introduced in the future.
14. Contact Us
For any shipping-related queries, feel free to reach us:
Email: support@ebial.com